Privacy notice

1. Who we are

Frontstep Manchester is the data controller for personal information submitted through this website. Frontstep Manchester is registered in England and Wales under company number 12837278.

2. Information we collect

When you use our contact form, email or telephone service, we may collect:

• your name and contact details;
• the type and content of your enquiry;
• information needed to respond, make a referral or discuss support;
• limited technical information used to protect the form from spam and misuse; and
• records of our correspondence and actions taken.

3. How and why we use information

We use personal information to:

• respond to enquiries and requests for support;
• consider or progress referrals;
• communicate with partners where this is necessary and appropriate;
• protect individuals where a safeguarding concern arises;
• operate, secure and improve our website and services; and
• meet legal, regulatory, contractual and record-keeping obligations.

Lawful bases

Depending on the circumstances, our lawful bases may include taking steps at your request before providing a service, legitimate interests in responding and operating our services, compliance with legal obligations, protecting vital interests, and consent where consent is specifically requested. Additional conditions apply if special-category information is processed.

4. Who we may share information with

We share information only where there is a clear purpose and an appropriate legal basis. Recipients may include authorised Frontstep staff, commissioned service partners, accommodation or support providers, professional advisers, IT and hosting suppliers, local authorities, health services, regulators, the police or emergency services.

We may share information without consent where the law requires or permits it, or where this is necessary to protect someone from serious harm. We do not sell personal information.

5. How long we keep information

We keep personal information only for as long as it is needed for the purpose collected and to meet legal, safeguarding, contractual and accountability requirements. Routine website enquiries are normally retained for up to 12 months after they are resolved. Referral, service-user, safeguarding or legal records may be retained for longer under the relevant Frontstep retention schedule.

6. Your information rights

Depending on the circumstances, you may have rights to:

• ask for access to your personal information;
• have inaccurate information corrected;
• ask for information to be deleted or its use restricted;
• object to certain uses;
• receive information in a portable form; and
• withdraw consent where consent is the lawful basis.

Some rights are subject to legal exemptions. Contact us using the details below. We may need to verify your identity before responding. Read more about information rights on the Information Commissioner’s Office website.

7. Cookies, logs and website security

This website does not currently use advertising or behavioural-tracking cookies. Our hosting and security systems may process essential technical logs, such as IP address, browser information and request time, to deliver the site, detect abuse and maintain security.

If analytics or other non-essential technologies are added later, this notice and the website’s consent controls will be updated before they are enabled.

8. Questions and complaints

Contact Frontstep Manchester first if you have a question, wish to exercise a right or believe your information has been handled incorrectly:

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.